Privacy Policy

Last Updated: January 2026 | Effective: January 2026

1. Information We Collect

Click 2 Degree collects the following types of personal information when you use our website or services:

• Personal Identifiers: Name, date of birth, gender, and contact details (email address, phone number, address).
• Educational Information: Academic qualifications, previous institutions, marks/grades, entrance exam scores, program preferences.
• Technical Data: IP address, browser type, device information, operating system, referring URLs, and browsing patterns.
• Communication Data: Records of your calls, emails, WhatsApp messages, and chat transcripts with our counselors.
• Consent Records: Documentation of your consent for communication and data processing.

2. How We Collect Information

We collect information through the following methods:

• Direct Submissions: When you fill out inquiry forms, contact forms, or apply for counseling.
• Communication Channels: Phone calls, emails, WhatsApp messages, and live chat.
• Automatic Collection: Cookies, web beacons, and analytics tools when you browse our website.
• Third-Party Sources: Partner universities and educational platforms (with your consent).

3. How We Use Your Information

Your personal information is used for the following legitimate purposes:

• Providing Counseling Services: To offer personalized admission guidance, career counseling, and university recommendations.
• Communication: To respond to your inquiries, send updates about programs, admission deadlines, and follow-ups.
• University Connection: To share your profile with partner universities (only with your explicit consent).
• Service Improvement: To analyze usage patterns, improve our website, and enhance user experience.
• Compliance: To comply with legal obligations, prevent fraud, and enforce our terms of service.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area, we process your personal data based on:

• Consent: You have given clear consent for us to process your data for specific purposes.
• Contract: Processing is necessary for the performance of our counseling services.
• Legal Obligation: Processing is necessary for compliance with legal requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests (improving services, preventing fraud).

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies: Required for basic website functionality (login, forms).
• Analytics Cookies: To understand how visitors interact with our website (Google Analytics).
• Performance Cookies: To improve website speed and performance.

You can control cookies through your browser settings. However, disabling cookies may affect certain website features.

6. Third-Party Sharing and Disclosure

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

• Partner Universities: With your explicit consent, we share your profile with universities you have expressed interest in.
• Service Providers: Trusted third parties who assist us in operating our website, sending emails, and analyzing data (under confidentiality agreements).
• Legal Requirements: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notification).

7. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: SSL/TLS encryption for all data transmission.
• Access Controls: Strict access restrictions to personal data within our organization.
• Regular Audits: Periodic security assessments and vulnerability scanning.
• Secure Storage: Data stored on secure servers with firewall protection.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Counseling Records: Retained for 3 years after last contact for follow-up services.
• Inquiry Forms: Retained for 2 years for reference and analytics.
• Communication Logs: Retained for 1 year for quality assurance.
• Consent Records: Retained for 5 years to demonstrate compliance.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw your consent at any time (without affecting previous processing).

To exercise any of these rights, contact us at guidance@click2degree.com. We will respond within 30 days.

10. Communication Consent

By submitting your information through our website or contacting us directly, you explicitly consent to receive communications from Click 2 Degree via:

• Phone calls (including automated calls)
• SMS text messages
• Email communications
• WhatsApp messages

These communications will be related to admission guidance, career counseling, university updates, program information, and related services. You can opt out at any time by replying "STOP" to SMS or "UNSUBSCRIBE" to emails, or by contacting us directly.

11. Children's Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from minors under 18. If we discover that we have collected data from a minor, we will delete it immediately. Parents or guardians who believe their child has provided us with information should contact us.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

14. Grievance Redressal

If you have any concerns or complaints regarding your privacy or data handling, please contact our Grievance Officer:

Name: Compliance Officer
Email: guidance@click2degree.com
Phone: +91 9257032207
Address: III RD Floor, F-45, Office No-303, Okay Plus Spaces, Malviya Nagar Industrial Area, Jaipur, Rajasthan 302017

We will acknowledge your complaint within 48 hours and resolve it within 30 days.

15. Contact Information

For any questions about this Privacy Policy or our data practices, please contact us at:

Click 2 Degree (AppTech Infosoft Pvt Ltd)
Email: guidance@click2degree.com
Phone: +91 9257032207
Address: III RD Floor, F-45, Office No-303, Okay Plus Spaces, Malviya Nagar Industrial Area, Jaipur, Rajasthan 302017